We currently ship within the UK, Europe and most countries worldwide. If your country is not on the list, please contact us for further help.
All orders are processed in 1-3 business days. This is in addition to the shipping time.
Unfortunately, we do not post to PO boxes.
Import duties, taxes and any other charges are not included in the price and are the buyer’s responsibility. These charges are set by the destination country. Please check with your local customs office directly prior to placing the order.
Once your shipment is received by the carrier, we are no longer able to make changes to your order. Please make sure the shipping address is correct before placing your order.
Most orders are shipped via Royal Mail standard or tracked service (customer can choose the shipping method). Please note that the standard shipping method does not provide tracking details.
Shipping fees are non-refundable for refused or undeliverable items.
Orders placed before 2 pm will be dispatched the following day Monday – Friday.
Please help us to reduce waste by recycling your packaging.
Here are the available UK delivery options for planners:
Royal Mail 1st class signed UK Delivery
Using our 1st class Delivery, your order should be with you in one (1) to three (3) working days (excludes Weekends and Public/Bank Holidays)
1st class signed for delivery is £5.00
Royal Mail 2nd class signed UK Delivery
Using our 2nd class Delivery, your order should be with you in three (3) to five (5) working days (excludes Weekends and Public/Bank Holidays).
2nd class signed for delivery is £4.00
Here are the available outside of UK options:
Shipments within the UK normally take 2-3 business days.
Shipments within Europe normally take 4-6 business days. Shipments to Italy can take up to 14 business days.
Shipments to rest of the world normally take 7-10 business days, however, please note that on some rare occasions there can be delays due to the customs process in the destination country.
Delivery time frames:
We aim to deliver any International items within three to five working days after posting to Europe, and within five to seven working days after posting to the rest of the world. An item being sent to Europe is only considered lost (refund will be issued) if it’s not delivered within 20 working days after the date it was due to be delivered. For an item going to the rest of the world, it’s 25 working days. Experience tells us items can still arrive within these timeframes.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Damaged goods on return will not be refunded.
Additional non-returnable items:
* Gift cards
* Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please contact us to arrange your return on firstname.lastname@example.org
Please note that buyers are responsible for any return postage costs. We advise you to use the tracked shipping method for any returns.
Returned items must be in the same condition you received them and in the original packaging. To start the return process, please contact us with your name and order number at email@example.com
The following items can’t be returned or exchanged (unless they arrive damaged or defective):
- Custom or personalised orders
- Items on sale